Region Jnkpings ln The Microsystem Festival
plus.rjl.se/microsystemfestival

The Microsystem Festival 2017 - Lecturers

At the Microsystemfestival we want to offer dynamic and inspiring days of learning and networking. It is our experience that we can offer a program with an interesting mixture of national and international lecturers, where the common denominator is the engagement with quality improvement and microsystem knowledge.


Keynote speakers

 

Göran HenriksGöran Henriks

Region Jönköping County, Sweden

Göran Henriks is Chief Executive of Learning and Innovation at Qulturum, Region Jönköping County, Sweden. Qulturum is a centre for quality, leadership and management development for the employees in the County and also for the health care on the regional and national level. Göran took up his appointment in the start of Qulturum 1998 and has over twenty years of experience of management in the Swedish health care system. Göran is a member of the Region Jönköping County Strategic Group and has been Jönköping's project director for the Pursuing Perfection initiative over the last years. He is a senior fellow of IHI and a member of the Strategic Committee of the International Quality Forum organised by BMJ and IHI.

 

Anders EkholmAnders Ekholm

Institute for Futures Studies, Sweden

Anders Ekholm is Deputy Director of the Institute for Futures Studies, where he has special responsibility for the Institute's policy-oriented activities. He has worked as head of analysis at the Ministry of Social Affairs, with research concerning our future need for health and social care. He has also worked at the Ministry of Finance, Ministry of Employment and the Ministry of Education. Anders is often engaged as a speaker at conferences, kick off's and at training sessions. He is often talking about about how demographic changes, changing values and advances in technology which may have an impact on the future of our welfare sector. Anders also worked with some of the Institute's assignments, for example how IT affects the future of healthcare, or which schools that counteract mental illness.

 

Helen BevanHelen Bevan

NHS Institute for Innovation and Improvement, UK

Helen Bevan is Chief of Service Transformation at the NHS Institute for Innovation and Improvement. This is an organisation that supports the 1.3 million staff of the English NHS to accelerate the delivery of world-class health and healthcare by encouraging innovation and developing capability at the frontline of patient care. Over the past 15 years Helen has led change initiatives at local and national level which have created improvements for millions of patients. Her current role is to keep NHS improvement knowledge fresh, relevant and impactful at the leading edge. In 2008, the 60th Anniversary of the NHS, Helen was named as one of the 60 most influential people in the history of the NHS. Helen is currently leading efforts across the NHS to mobilise and organise NHS staff and service users to deliver cost and quality improvement goals at scale.

 


Lecturers - Coaching perspectives

 

Nicoline VackerbergNicoline Vackerberg

Region Jönköping County, Sweden

Nicoline Vackerberg, Msc is the coordinator of the Esther Network and development leader at Qulturum, Learning and innovation center in Region Jönköping. "Esther" is a symbolic patient with complex care needs who requires the coordination and integration between hospital, primary care, home care and community care. The Esther Network, launched in 1997, consists of caregivers, clinicians, patients and families working to promote and improve care in the region. Ms Vackerberg qualified as a physiotherapist in 1982 and has worked in Norway, Finland and the Netherlands as well as Sweden, in hospitals and community care. She has a good understanding of the whole care system and the different needs of the patients in the care chain. She previously managed several collaborative projects to strengthen integrated and person driven care. She has a master's in Quality Improvement in Health and Welfare and combines her role as a development leader with work as an academic lecturer at Jönköping University.

 

Anette Nilsson Anette Nilsson

Region Jönköping County, Sweden

Anette Nilsson works as an development strategist in Region Jönköping County. Her focus is improvement, big scale change, coaching, integration and innovation. She has long experiences from Qulturum where she has worked within the areas leadership, coaching, improvement and innovation both nationally and internationally. 2011-2015 she worked as a project manager at SALAR, Swedish Association of Local Authorities and Regions, with a national leadership program connected to a big scale change – Better life for elderly people – an agreement between the Swedish Government and SALAR. Anette Nilsson is also the founder of Passion for life which won the first price in Social Innovation in Ageing 2014- The European Award Ashoka Changemakers in cooperation with King Baudouin Foundation. Today, her major focus is driving strategies for "Together for best possible health and equal care".

 

Marjorie GodfreyMarjorie Godfrey

The Dartmouth Institute, USA and Jönköping Academy, Sweden

Marjorie M. Godfrey, PhD, MS, BSN is Director of The Dartmouth Institute Microsystem Academy and Instructor for The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine at Dartmouth, Lebanon, New Hampshire. Godfrey is a national and international leader of designing and implementing improvement strategies targeting the place where patients, families and care teams meet the clinical microsystem. Her primary interest is engaging interprofessional health care professionals in learning about and improving local health care delivery systems with a focus on patients, professionals, processes and outcomes.

 

Marjorie GodfreyBerit Axelsson

Region Jönköping County, Sweden

Improvement leader Qulturum Region Jonkoping County.

 

 
 

Marjorie GodfreyKatherine Stevensson

Canada

Katherine Stevenson has worked in health care improvement since 2004. From 2004 to 2009, she worked with Saskatchewan's Health Quality Council (HQC) in a variety of positions, including Senior Quality Improvement Consultant and Program Director. She is currently a doctoral student and adjunct lecturer at the University of Jonkoping, Clinical Assistant Professor for the School of Physical Therapy at the University of Saskatchewan, and a physical therapist with the Rural and Remote Memory Clinic at the Canadian Centre for Health and Safety in Agriculture. In 2012, Katherine launched her own business, the Groundwork Strategy, where she provides teaching, coaching, and facilitation to individuals, teams, and organizations wanting to work with technical and relational approaches to improvement in health, education, and social care. Katherine's areas of research and work focus include coaching and facilitation, quality improvement education, interprofessional education, health information management and technology, leadership, and system redesign. Katherine holds a B.A. Honours in English (1996), a B.Sc. in Physical Therapy (1999), and a M.Sc. in Community Health and Epidemiology (2003), all from the University of Saskatchewan.
 

Nicola PlattsNicola Platts

Sheffield Microsystem Coaching Academy, UK

Nicola is Programme Manager for the Non Elective Improvement Programme at
Sheffield Teaching Hospitals NHS Foundation Trust (STHFT). She has been working in improvement since 2000 when she was a member of the NHS Modernisation Agency Critical Care Programme. She trained as a Microsystem Coach with the Sheffield MCA in 2013. Her current work focuses on using a Clinical Microsystem approach to building capability and delivering quality improvement across the Trust but mainly in the Emergency Department, Assessment Units and on the Wards. Nicola has been a member of the Sheffield MCA Faculty for the last 2 years.


Lecturers – Mini courses

 

Maren Batalden

Cambridge Health Alliance, US

Maren is a practicing general internist with passions for health professional development and health systems improvement. As Associate Chief Quality Officer, Associate Director of Graduate Medical Education for Quality and Safety, and Director of Medical Management at the Cambridge Health Alliance, she partner with colleagues and learners and patients to create a culture of continuous improvement that produces safe, high quality, cost-effective, compassionate care.


 

Marjorie GodfreyMarjorie Godfrey

The Dartmouth Institute, USA and Jönköping Academy, Sweden

Marjorie M. Godfrey, PhD, MS, BSN is Director of The Dartmouth Institute Microsystem Academy and Instructor for The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine at Dartmouth, Lebanon, New Hampshire. Godfrey is a national and international leader of designing and implementing improvement strategies targeting the place where patients, families and care teams meet the clinical microsystem. Her primary interest is engaging interprofessional health care professionals in learning about and improving local health care delivery systems with a focus on patients, professionals, processes and outcomes.

 

Anette NilssonAnette Nilsson

Region Jönköping County, Sweden

Anette Nilsson works as an development strategist in Region Jönköping County. Her focus is improvement, big scale change, coaching, integration and innovation. She has long experiences from Qulturum where she has worked within the areas leadership, coaching, improvement and innovation both nationally and internationally. 2011-2015 she worked as a project manager at SALAR, Swedish Association of Local Authorities and Regions, with a national leadership program connected to a big scale change – Better life for elderly people – an agreement between the Swedish Government and SALAR. Anette Nilsson is also the founder of Passion for life which won the first price in Social Innovation in Ageing 2014- The European Award Ashoka Changemakers in cooperation with King Baudouin Foundation. Today, her major focus is driving strategies for "Together for best possible health and equal care".

 

Susanne LundbladSusanne Lundblad

Region Jönköping County, Sweden

Susanne Lundblad works as an improvement leader at Qulturum Region Jönköping county. She an OTR with long experience from elderly care and Primary health care. Since 2010 she is working Qulturum as an Improvement leader. The first 5 years mainly as a Project leader for the national spread of the Quality register Senior alert. She has coached a lot of teams in elderly care and primary care in improvement work. Now her focus is coaching primary care how to move from hospital care to primary care and empower people to take responsibility for a healthy life.
 

Helen BevanHelen Bevan

NHS Institute for Innovation and Improvement, UK

Helen Bevan is Chief of Service Transformation at the NHS Institute for Innovation and Improvement. This is an organisation that supports the 1.3 million staff of the English NHS to accelerate the delivery of world-class health and healthcare by encouraging innovation and developing capability at the frontline of patient care. Over the past 15 years Helen has led change initiatives at local and national level which have created improvements for millions of patients. Her current role is to keep NHS improvement knowledge fresh, relevant and impactful at the leading edge. In 2008, the 60th Anniversary of the NHS, Helen was named as one of the 60 most influential people in the history of the NHS. Helen is currently leading efforts across the NHS to mobilise and organise NHS staff and service users to deliver cost and quality improvement goals at scale.

 

Göran HenriksGöran Henriks

Region Jönköping County, Sweden

Göran Henriks is Chief Executive of Learning and Innovation at Qulturum, Region Jönköping County, Sweden. Qulturum is a centre for quality, leadership and management development for the employees in the County and also for the health care on the regional and national level. Göran took up his appointment in the start of Qulturum 1998 and has over twenty years of experience of management in the Swedish health care system. Göran is a member of the Region Jönköping County Strategic Group and has been Jönköping's project director for the Pursuing Perfection initiative over the last years. He is a senior fellow of IHI and a member of the Strategic Committee of the International Quality Forum organised by BMJ and IHI.

 

Berit AxelssonBerit Axelsson

Region Jönköping County, Sweden

Improvement leader Qulturum Region Jonkoping County.

 

 

Axel RosAxel Ros

Region Jönköping County, Sweden

Axel Ros, MD, PhD is a specialist in general surgery. He has been Head of the Department of Surgery at the County Hospital Ryhov in Jönköping, Sweden.
He is now Chief Medical Officer in Region Jönköping County www.rjl.se. Mr. Ros also has a part-time position at Qulturum and is an affiliated researcher at the Jönköping Academy at Jönköping University. His main focus of interest is patient safety, Human Factors, and the evolving field of resilience in health care.

 

Eva AllemarkChristian von Plessen

Centre for Quality of the Southern Region of Denmark

Christian von Plessen, MD, ph.d. is the director of the Centre for Quality of the Southern Region of Denmark and associate professor at the Institute for Regional Health Research, University of Southern Denmark. Centre for Quality is a research and learning institute for quality development in health care. Christian worked over 20 years as a pulmonologist with a special interest in oncology and palliative care in Bergen, Norway and Hillerød, Denmark. He studied health care improvement at Dartmouth College, is an IHI improvement advisor, and has led many quality improvement programs in hospitals. His research interests are patient safety, complex interventions in health care, coproduction of health services and clinical quality improvement.

 

Erik HolnagelErik Hollnagel

Regional Health Research, University of Southern, Denmark

Erik Hollnagel is Professor at the Institute of Regional Health Research, University of Southern Denmark (DK), Chief Consultant at the Centre for Quality, Region of Southern Denmark, Visiting Professor at the Centre for Healthcare Resilience and Implementation Science, Macquarie University (Australia), and Professor Emeritus at the Department of Computer Science, University of Linköping (S). He has through his career worked at universities, research centres, and industries in several countries and with problems from many domains including nuclear power generation, aerospace and aviation, software engineering, land-based traffic, and healthcare. His professional interests include industrial safety, resilience engineering, patient safety, accident investigation, and modelling large-scale socio-technical systems. He has published widely and is the author/editor of 22 books, including five books on resilience engineering, as well as a large number of papers and book chapters. The latest titles, from Ashgate, are "Safety-I and Safety-II: The past and future of safety management", "Resilient Health Care Vol 1 & 2", and "FRAM – the Functional Resonance Analysis Method". Erik also coordinates the Resilient Health Care net (www.resilienthealthcare.net) and the FRAMily
(www.functionalresonance.com).

 

Jesper EkbergJesper Ekberg

Region Jönköping County, Sweden

Jesper has been working in collaborations focusing on Public Health and improvement work since 2001. He was the national project leader at Qulturum, coordinating the national spread of Senior alert, a quality registry supporting preventive work for seniors health. As a Public Health Manager at the Region of Jönköping, he is involved in the launch of the regional program "United action for health equity and a good life" and development work connecting the community with primary care and other recourses in the local society. 
 

Margareta StrindhallMargareta Strindhall

Region Jönköping County, Sweden

Margareta Strindhall, RN, has worked as head nurse in specialist care, manager in primary care, development and project leader at Qulturum with focus on improving access to primary and specialist care. She now works as an asylum- and refugee coordinator in Region Jönköping County, supporting professional team who works with different concepts to meet refugees need of healthcare, self-care and increase opportunities for integration.

 


Lecturers – Seminars

 

Martin RejlerMartin Rejler

Region Jönköping County, Sweden

Martin Rejler is a gastroentrologist working at Höglandssjuhuset, Eksjö, Jönköping County. In 2012 he presented his dissertation “Quality improvement in the care of patients with inflammatory bowel disease. A study with special reference to patient' experiences, clinical redesign and performance measures in a population-based setting. He is appointed an improvement science fellowship since January 2016 set up by VINNVÅRD.

 

Christina PeterssonChristina Petersson

Region Jönköping County, Sweden

Christina Petersson has a PhD in Health and Care Sciences and is a Paediatric Nurse. She is working at the department of Nursing at the School of Health Science, Jönköping University and is also employed at Futurum, the Academy for Health and Care, in Jönköping. She has been working at the Southeast regional registry competence centre with special focus on patient reported outcomes for several years. Christina is interested in the health and everyday life of children with different healthcare needs and about children's participation in healthcare. Her thesis is based on four papers with the overall aim to explore and describe the use of instruments about health-related quality of life in outpatient care for children with long-term conditions on the basis of the national quality registry system. The thesis concluded that it is important to consider new ways to redesign the healthcare by finding new forms and structures using new technology in the healthcare infrastructure as a whole.
 

Valdemar Erling

Västra Götalandsregionen, Sweden

Valdemar Erling is chief physician at the Medical Clinic at Kungälv Hospital. Valdemar has been a driving force to ensure that patient-centered care is raised to a new level with the introduction of a new round system at Kungälvs Medical Clinic, which means that the patient meets the entire care team in an individual room. Valdemar's work is based on an everyday ethics, rooted in a dialogue with the patient. In order to introduce the new round system, the Medical Clinic has  worked actively with basic everyday ethical issues like confidentiality, integrity and participation.

 

Maria SkalskyMaria Skalsky

Västra Götalandsregionen, Sweden

Maria is working as a specialist nurse at the Kungälv Hospital in Sweden.

 


 

Maria OlssonMaria Olsson

Västra Götalandsregionen, Sweden

Maria is working as a specialist nurse at the Kungälv Hospital in Sweden.

 


 

Anette NilssonAnette Nilsson

Region Jönköping County, Sweden

Anette Nilsson works as an development strategist in Region Jönköping County. Her focus is improvement, big scale change, coaching, integration and innovation. She has long experiences from Qulturum where she has worked within the areas leadership, coaching, improvement and innovation both nationally and internationally. 2011-2015 she worked as a project manager at SALAR, Swedish Association of Local Authorities and Regions, with a national leadership program connected to a big scale change – Better life for elderly people – an agreement between the Swedish Government and SALAR. Anette Nilsson is also the founder of Passion for life which won the first price in Social Innovation in Ageing 2014- The European Award Ashoka Changemakers in cooperation with King Baudouin Foundation. Today, her major focus is driving strategies for "Together for best possible health and equal care".

 

Mats BojestigMats Bojestig

Region Jönköping County, Sweden

Chief Medical Officer, Region Jönköping County, Sweden. He was previously Chief of the Department of Medicine at Höglandssjukhuset in Eksjö, Sweden, specializing in internal medicine and endocrinology. The Medical Clinic was awarded "Swedish healthcare" in 2003. Mats has participated in a large number of development projects and he is leading several learning networks within clinical improvement and development work on national quality registers.


 

Annica Sköld LandbergStefan Williams

AHSN Improvement Academy, Bradford Teaching Hospitals NHS Foundation Trust, UK

Dr Stefan Williams is a specialist registrar in neurology in West Yorkshire (U.K) and a Clinical Leadership Fellow at the Yorkshire and Humber Academic Health Science Network Improvement Academy and the Bradford Institute of Health Research. Stefan's current interests include the use of linked healthcare data to improve patient pathways and the application of the virtual ward concept to the final part of the inpatient pathway.

 

Sally-Anne Wilson

Improvement Academy, AHSN Yorkshire & Humber, England

Sally-Anne has been a consultant in Emergency Medicine (EM) in Yorkshire, England, for 9
years. She has become increasingly interested and involved in safety and quality improvement. She has successfully embeded several improvements in the emergency department. She is a member of the Quality in Emergency Care committee and Safer Care subcommittee of the Royal College of Emergency Medicine. She is now working part time in EM, and part time for the Improvement Academy as the project manager for PRASE. She is the mother of a fantastic 5 year old, and she treasure every moment they have together.

 

Rodrigo SouzaHelena Hvitfeldt

Karolinska Institutet, Sweden

With wide experience of clinical improvement and action research, Helena Hvitfeldt Forsberg supports and coaches healthcare staff and managers in improving quality of care while studying its effects. Research and teaching are core parts of her work. With a background in health informatics, co-development and co-design of e-health services with high value to its user, staff or patient, is a great interest of hers

 

Cristin LindCristin Lind

QRC Stockholm, Sweden

Moved by her experience parenting a child with multiple chronic conditions, Cristin Lind supports partnership between patients, families and professionals to develop innovative policy and processes. Originally from the US, she supported improvement teams at the Cambridge Health Alliance and advised the Patient-Centered Outcomes Research Institute, the Institute of Medicine, the National Institute for Children's Health & Healthcare Quality and the National Institute for Health. Now in Sweden, she facilitates partnership with patients in quality registry development at QRC Stockholm. She is a member of the BMJ's Editorial Advisory Board and an inaugural member of the 100 Million Healthier Lives initiative.

 

Lia DonkersLia Donkers

Transmural Network, Netherlands

Lia Donkers is educated as a medical doctor and graduated later as a physician in community medicine. She started as a medical officer in child health surveillance in primary care. Her focus was setting up programmes of health promotion, immunisation and screening in the child health care. She switched to the transmural healthcare in 2000. Lia's first job was setting up integrated care for groups of patients with chronic diseases. At present Lia is the managing director of a regional broad network organisation of care providers in the Netherlands. The participants work together on disease management, e-health, human resource management and health care prevention.

 

Ambiola OlusogaAbimbola Olusoga

AHSN Improvement Academy, Bradford Teaching Hospitals NHS Foundation Trust, UK

Abimbola is an Advanced Clinical Pharmacist with clinical practice in infection management and antimicrobial stewardship, currently a Clinical Leadership Fellow with the Improvement Academy, Yorkshire and Humber Academic Health Science Network, United Kingdom. Abimbola is leading on the care homes project to bring about improvements in quality and safety through organising and running roundtables, working to introduce safety huddles and organising training.

 

Jeanette HounsgaardJeanette Hounsgaard

Centre of Quality, Denmark

Jeanette Hounsgaard is Bachelor in Mechanical Engineering (1981), Bachelor in Human Resource development (2003) and Master in Public Quality and Risk Management (2016). For 26 years, she worked with Quality and Risk Management in highrisk domains: off-shore, natural gas distribution and chemical industry. Since 2007 she has been employed as Deputy Manager at the Centre of Quality in Middelfart, Denmark, working with research and development of quality and patient safety in the health care system in the Region of Southern Denmark. In 2011 she started working with professor Erik Hollnagel in the field of resilience engineering and the application of methods to describe and understand complex sociotechnical systems. One of the methods is FRAM – the Functional Resonance Analysis Method.

 

Lisa Carter Lisa Carter

NHS Lothian, Scotland

Lisa Carter is an out of hours General Practitioner, delivering front line unscheduled care via face to face consults, telephone triage and home visits. She also works as an Associate Clinical Director of the pan Lothian out of hours GP service, Lothian Unscheduled Care Service, with particular interest in Quality Improvement as well has having a general management role. She has delivered 3 large quality improvement projects - on home visiting, COPD community care and frequent attender management as well as the current flow project in a local primary care emergency centre.

 

Rosie Cooper Rosie Cooper

NHS Grampian, Scotland

Rosie Cooper is an experienced physiotherapist and falls lead for Aberdeen City Council, and a local Quality Improvement Lead. Rosie has worked for many years in the front line of musculoskeletal care and has recently graduated from the 8th Cohort of the Scottish Patient Safety Programme. She is looking to continue using her curiousity and leadership skills to further improve patient care within the care home sector in Aberdeen.

 

 Yvonne Moulds

NHS Ayrshire and Aran, Scotland

Yvonne Moulds is a Consultant in Emergency Medicine at Crosshouse Hospital in Kilmarnock, Ayrshire. She leads on paediatric care within her department and like Rosie and Lisa, she has just graduated from Cohort 8 of the Scottish Patient Safety Programme. Her work on debrief post paediatric resuscitation in her department has been used already by another of our SPSP cohort 8 colleagues, which shows the power of how the fellowship works. Yvonne's ED have recently stole the wheel from the ED at the Royal Infirmary of Edinburgh via exhibiting a rotation of 'just a minute' training presentations on the ED walls. 
 

Gay LandströmGay Landström

Region Jönköping County, Sweden

Gay L. Landström is Executive Vice President and Chief Nursing Officer for Dartmouth- Hitchcock Health System. Beginning June 2016, Dr. Landström is additionally serving as the Interim Chief Executive Officer of Mt. Ascutney Hospital & Health Clinic. She joined Dartmouth Hitchcock Health System in the summer of 2014. Landström previously served as the System Chief Nursing Officer of Trinity Health headquartered in Livonia, Michigan, responsible for patient care services throughout a nationwide network of 47 hospitals, numerous home care, long-term care and outpatient facilities. Under her leadership, nursing professional practice in Trinity Health was hallmarked by outstanding quality and safety, leadership development, evidence-based practice and the expansion of staff empowerment models. Additionally, Dr. Landström has served as an Appraiser for the Magnet Program Office of the American Nurses Credentialing Center since 2006. Dr. Landström received her bachelor's degree in nursing from Rush University in Chicago, her master's degree in nursing administration from the University of Illinois at Chicago, and her PhD in Nursing from the University of Michigan. Her research interests include patient safety outcomes, safety climate, staffing effectiveness, and implementation science.
 

Anne Nicolaisen Anne Nicolaisen

Region of Southern Denmark, Denmark

Anne Nicolaisen, RN, MHS, PhD is a researcher at Centre for Quality, Region of Southern Denmark. Anne Nicolaisen has been working with user involvement, user-experienced quality in healthcare and rehabilitation. Her current research is in the field of quality improvement concerning intersectoral care, management tools and coproduction of healthcare. Anne has been working as a researcher at Center for Quality since 2014

 

Mari BergelingMari Bergeling

Region Jönköping County, Sweden

Mari works as a development leader at Qulturum, Jönköping County Council. She mainly works within areas such as process development, organisational improvements and measurements.

 

 

Maria MalmströmMaria Malmström

Region Jönköping County, Sweden

Maria Malmström, Development leader at Qulturum, Region Jönköping County, has a Master of Science in Industrial Engineering and Management and works mainly with capacity- and production planning and control, and process improvements often with focus on logistics.

 

 

Ingrid ErlandssonIngrid Erlandsson

Region Jönköping County, Sweden

Clinic Operations Director Urology clinic, Ryhov County Hospital, Region Jönköping County.

 

 

Mette MollerupMette Mollerup

Odense University Hospital, Denmark

Educated nurse and many years experience in the field of Cardiologi. Master of Cardiovacular Care (Hågskolan Halmstad). Projectmanager for implementation of leanthinking in a department and since projectmananger of a innovation projecton hospitallevel. Master of Arts degree in Business Innovation and Concept Creation. Now working as Development Consultant with improvement in both departments and hospital level

 

 

Helena HughesHelena Hughes

Altogether Better, UK

Helena has worked for over 20 years in a range of operational and management roles in the UK voluntary sector and NHS, primarily focused on health
improvement/inequalities, working alongside local communities and with providers and commissioners of services. Her current role is Head of Operations with Altogether Better, an NHS hosted national network organisational working with citizens and services across the UK to develop an innovative model of Collaborative Practice.

 

Natalie LeachNatalie Leach

Leeds South & East CCG, UK

Natalie Leach is the Project Manager leading the day to day development of the Proactive Care project. Is experienced on working on complex innovations and has developed the IMPROVE CARE change model whilst at The University of Leeds, drawing from experiential lessons from the first two years of then Leeds Institute for Quality Healthcare initiative. The model enables rapid assimilation of the continuous improvement and co-production methodology, embedded learning and capacity building within the health and care system to effect improvement and change. It provides methodological guidance of the IMPROVE journey and holds the CARE approach at its core, which aims to facilitate and guide to meet the challenges set out in the NHS Five Year Forward View.

 

Nicola PlattsNicola Platts

Sheffield Microsystem Coaching Academy, UK

Nicola is Programme Manager for the Non Elective Improvement Programme at Sheffield Teaching Hospitals NHS Foundation Trust (STHFT). She has been working in improvement since 2000 when she was a member of the NHS Modernisation Agency Critical Care Programme. She trained as a Microsystem Coach with the Sheffield MCA in 2013. Her current work focuses on using a Clinical Microsystem approach to building capability and delivering quality improvement across the Trust but mainly in the Emergency Department, Assessment Units and on the Wards. Nicola has been a member of the Sheffield MCA Faculty for the last 2 years.

 

Kevin FirthKevin Firth

Sheffield MCA, England

Kevin Firth initially qualified as an Occupational Therapist in 1998 and has worked at Sheffield teaching hospitals since 2000. Initially working clinically within a range of specialities within medicine, including Respiratory and Geriatrics, he progressed to a Clinical Services Manager post within Therapy Services. During his time in this post he trained as Microsystem Coach with the Sheffield Microsystem Coaching Academy in 2013. Following this training, he worked on a part time basis with the Service Improvement Team before becoming a full time member of the Service improvement team in 2016. Kevin now works as a member of the Non-Elective Team with a focus on Emergency care specialities. Since training as a coach, Kevin has coached Microsystems within Therapy Services,Renal Service

 

Tim SandsTim Sands

Sheffield MCA, England

Tim Sands trained as a microsystem coach with the Sheffield Microsystem Coaching Academy and is a member of the Sheffield Teaching Hospitals NHS Foundation Trust STHFT Service Improvement Team. He is a member of the Elective Pathway Team who support a range of microsystems and projects to help improve the quality of the elective pathway for patients and staff. The team comprises staff from clinical, managerial and project management backgrounds who use their improvement skills and experience to support front line teams in solving the challenges of complex elective patient journeys. Tim also coaches ward teams in Haematology and Spinal Injuries and the Specialised Cancer Centre and teaches on the MCA Collaborative learning events.

 

Yelena_AghajanovaYelena Aghajanova

Yerevan State Medical University, Armenia

From 2008 to present – Chair of the Department of Endocrinology of the Yerevan State Medical University after M. Heratsi, Chair of Clinic of Endocrinology at University Hospital Complex "Muratsan”. Dr. Aghajanova is a member of the Counsels of the Yerevan State Medical University, a member of a Commission of Experts specialized in internal medicine. Author and coauthor of over 70 publications, including textbooks. Advisor of two PhD theses. In 2015 Dr. Yelena Aghajanova established Armenian association of Pediatric Endocrinologists. She is a board member of the Armenian Association of Endocrinologists, Association "No osteoporosis," a member of the European Association for the Study of Diabetes, European Society of Endocrinology..

 

Viktoria Lo SkymanViktoria Loo Skyman

Famna, Sweden

Viktoria is the project leader of Famna's forum for competence in eHealth. Viktoria is a development leader at Famna, National organization for non-profit health and social care. Viktoria is a physiotherapist and has worked several years to teach and implement National Quality registers in the non-profit sector at Famna. She has also developed an eHealth web-based education for employees in social care.

 

Charlotta StenbergCharlotta Stenberg

Bräcke Diakoni, Sweden

Charlotta works as an eHealth coach within Famna's forum for competence in eHealth. Charlotta is working as Medical Officer Rehabilitation at Bräcke Diakoni, an Independent foundation that provides non-profit health and social care Charlotta is a physiotherapist and within Famna´s forum for competence in eHealth she is educating employees in social- and healthcare in eHealth and it´s different aspects. She also teaches and implements Quality improvement within the foundation.
 

 


Lecturers – Scientific Day

 

Boel Andersson GäreBoel Andersson Gäre

Region Jönköping County and Jönköping Academy, Sweden

Boel Andersson Gäre is the director of Futurum, the unit for clinical research and education in Region Jönköping County. Her clinical background is in pediatrics where she has a lot of practical experience in leading improvement initiatives. Today, she is also professor and research leader at the Jönköping Academy for Improvement of Health and Welfare at Jönköping University.

 

Maren Batalden

Cambridge Health Alliance, US

Maren is a practicing general internist with passions for health professional development and health systems improvement. As Associate Chief Quality Officer, Associate Director of Graduate Medical Education for Quality and Safety, and Director of Medical Management at the Cambridge Health Alliance, she partner with colleagues and learners and patients to create a culture of continuous improvement that produces safe, high quality, cost-effective, compassionate care.

 

Madeleine Abrandt DahlgrenMadeleine Abrandt-Dahlgren

University of Linköping, Sweden

I am Subject Representative and Research Leader for the Medical Education Research Group at LiU since 2012. I have published widely within the field of higher education particularly regarding the relationship between professional/higher education and professional work on the basis of the findings within an extensive international research program covering three generations, conducted in the period 2001-2008. The project entitled ‘Students as Journeymen between cultures of Higher Education and Work'. I am currently working on a four year national research project on interprofessional learning and simulation-based medical education. The project is a collaboration  with Gothenburg University Learning and Media Technology Studio and the Center for Advanced Medical Simulation and Training, Karolinska Institutet, Stockholm and is financed by the Swedish Research Council.
 

Tom Woodcok

Improvement Science Fellow, UK

Tom has a PhD in mathematics and is currently Principal Information Analyst/ Programme Lead for the Collaboration for Leadership in Applied Health Research and Care (CLAHRC) at Imperial College London. He sees health care as a perfect avenue for translating his theoretical concepts into tangible benefits. Since completing his PhD, Tom has gained intensive first-hand experience working on around 50 multidisciplinary research and improvement implementation projects at the National Institute for Health Research Collaboration for Leadership in Applied Health Research and Care for Northwest London (the CLAHRC).

 

Mette MollerupMette Mollerup

Odense University Hospital, Denmark

Educated nurse and many years experience in the field of Cardiologi. Master of Cardiovacular Care (Hågskolan Halmstad). Projectmanager for implementation of leanthinking in a department and since projectmananger of a innovation projecton hospitallevel. Master of Arts degree in Business Innovation and Concept Creation. Now working as Development Consultant with improvement in both departments and hospital level

 

Charlotte Wåhlin Charlotte Wåhlin 

Region Östergötland County, Sweden

Charlotte Wåhlin (PhD/RPT) works as an ergonomist and researcher at the unit of Occupational and Environmental Medicine in Linköping. Her main focus is patient investigations, knowledge sharing, and conducting research. Charlotte is also an  associated researcher at Karolinska Institutet, Sweden.


 

Marjorie GodfreyMarjorie Godfrey

The Dartmouth Institute, USA and Jönköping Academy, Sweden

Marjorie M. Godfrey, PhD, MS, BSN is Director of The Dartmouth Institute Microsystem Academy and Instructor for The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine at Dartmouth, Lebanon, New Hampshire. Godfrey is a national and international leader of designing and implementing improvement strategies targeting the place where patients, families and care teams meet the clinical microsystem. Her primary interest is engaging interprofessional health care professionals in learning about and improving local health care delivery systems with a focus on patients, professionals, processes and outcomes.

Dennis NordvallDennis Nordvall

Region Jönköping County, Sweden

Dennis Nordvall works as a Statistician /Data manager at Qulturum, Region Jönköping County, Sweden since June 2013. Dennis Nordvall is Data manager for the National Quality Registry Senior alert. His primary focus is to analyse, visualise and work with feedback of the registry's data. Dennis Nordvall has looked at multivariate data with SIMCA, and also works with time series and control charts. Before working at Qulturum, Dennis Nordvall worked with quality improvement at the County Council of Västerbotten and before that for 6 years as a Quality Engineer/Statistician at CoorsTek Sweden. He is working with analysis in two quality registry research Groups + working part-time (40%) at Public Health.

 

Lene von Bülow

Centre of Quality, Denmark

Lene von Bülow, Senior Consultant at the Centre of Quality in Denmark. Registered Nurse (1981), FhD in Public Management (2002), Master in Evaluation (2009), Master course in facilitation (2014). 20 years' experience with different quality improvement projects in the healthcare sector. Involved in activities concerning patient and carer involvement and evaluation of complex interventions in Health Care Systems

 

Lusine DanielyanLusine Danielyan

Yerevan State Medical University, Armenia

Lusine was the  Doctor-inspector in the Department of The University Clinics at YSMU 1997-2006. Between 2006-2011 she was responsible for Medical Services Quality, Quality Improvement Lead of YSMU clinics 2009 till now Professor – Assistant, Department of Health Governance and Economics, YSMU. 2011 -2013 she was deputy of the head of the medical aid quality inspection department ,YSMU and 2013- until now she is Head of Therapeutic and Preventive Medicine Department of Yerevan State Medical University. In 2007 she received degree of Ph.D. My study presents the “ The scientific bases of the first and professional medical help's new model in The University Clinics”.

 

Robert Kristiansson

Health and Habilitation, Uppsala county , Sweden

Robert S Kristiansson is Chief medical officer in Health and Habilitation in Uppsala county and a General Practioner. As a fellow at Intermountain Healthcare and an affiliate at Jönköping Academy for Improvement of Health and Welfare, his research interests include working with international comparisons of healthcare systems with a special focus on readmissions and effectiveness in transition processes between healthcare providers.

He also has a special interest in developing IT solutions to support medical processes.  He has held several executive positions in private and public healthcare companies in Sweden.  He received his MD from Uppsala University and his MBA from Stockholm school of economics.

 

Jeanette HounsgaardJeanette Hounsgaard

Centre of Quality, Denmark

Jeanette Hounsgaard is Bachelor in Mechanical Engineering (1981), Bachelor in Human Resource development (2003) and Master in Public Quality and Risk Management (2016). For 26 years, she worked with Quality and Risk Management in highrisk domains: off-shore, natural gas distribution and chemical industry. Since 2007 she has been employed as Deputy Manager at the Centre of Quality in Middelfart, Denmark, working with research and development of quality and patient safety in the health care system in the Region of Southern Denmark. In 2011 she started working with professor Erik Hollnagel in the field of resilience engineering and the application of methods to describe and understand complex sociotechnical systems. One of the methods is FRAM – the Functional Resonance Analysis Method.
 

Nicoline VackerbergNicoline Vackerberg

Region Jönköping County, Sweden

Nicoline Vackerberg, Msc is the coordinator of the Esther Network and development leader at Qulturum, Learning and innovation center in Region Jönköping. "Esther" is a symbolic patient with complex care needs who requires the coordination and integration between hospital, primary care, home care and community care. The Esther Network, launched in 1997, consists of caregivers, clinicians, patients and families working to promote and improve care in the region. Ms Vackerberg qualified as a physiotherapist in 1982 and has worked in Norway, Finland and the Netherlands as well as Sweden, in hospitals and community care. She has a good understanding of the whole care system and the different needs of the patients in the care chain. She previously managed several collaborative projects to strengthen integrated and person driven care. She has a master's in Quality Improvement in Health and Welfare and combines her role as a development leader with work as an academic lecturer at Jönköping University.

 

Andreas Gremyr

Västra Götaland Region, Sweden

Psychologist and Quality Management Officer at the Department of Psychotic Disorders at Sahlgrenska University Hospital in Gothenburg. Working primarily with strategies and projects to enable more efficient ways to visualize useful feed-back to patients, case-managers and management. Former master student at Jönköping Academy.

 

 

Helen BevanHelen Bevan

NHS Institute for Innovation and Improvement, UK

Helen Bevan is Chief of Service Transformation at the NHS Institute for Innovation and Improvement. This is an organisation that supports the 1.3 million staff of the English NHS to accelerate the delivery of world-class health and healthcare by encouraging innovation and developing capability at the frontline of patient care. Over the past 15 years Helen has led change initiatives at local and national level which have created improvements for millions of patients. Her current role is to keep NHS improvement knowledge fresh, relevant and impactful at the leading edge. In 2008, the 60th Anniversary of the NHS, Helen was named as one of the 60 most influential people in the history of the NHS. Helen is currently leading efforts across the NHS to mobilise and organise NHS staff and service users to deliver cost and quality improvement goals at scale.
 

Christian von PlessenChristian von Plessen

Centre for Quality of the Southern Region of Denmark

Christian von Plessen, MD, ph.d. is the director of the Centre for Quality of the Southern Region of Denmark and associate professor at the Institute for Regional Health Research, University of Southern Denmark. Centre for Quality is a research and learning institute for quality development in health care. Christian worked over 20 years as a pulmonologist with a special interest in oncology and palliative care in Bergen, Norway and Hillerød, Denmark. He studied health care improvement at Dartmouth College, is an IHI improvement advisor, and has led many quality improvement programs in hospitals. His research interests are patient safety, complex interventions in health care, coproduction of health services and clinical quality improvement.

 

Martin RejlerMartin Rejler

Region Jönköping County, Sweden

Martin Rejler is a gastroentrologist working at Höglandssjuhuset, Eksjö, Jönköping County. In 2012 he presented his dissertation “Quality improvement in the care of patients with inflammatory bowel disease. A study with special reference to patient' experiences, clinical redesign and performance measures in a population-based setting. He is appointed an improvement science fellowship since January 2016 set up by VINNVÅRD.

 


Moderators

 

Pernilla SöderbergPernilla Söderberg

Region Jönköping County, Sweden

Pernilla Söderberg is a development and project leader at Qulturum, Region Jönköping County, Sweden. Her interests and focus are in microsystem thinking, access, and Triple Aim. Pernilla is a nurse and has worked as a first line leader in primary care.

 

 

Malin Skreding HallgrenMalin Skreding Hallgren

Region Jönköping County, Sweden

Malin Skreding Hallgren is a development and project leader at Qulturum, Region Jönköping County, Sweden.

 

 

Contact

Pernilla Söderberg
Project leader
pernilla.soderberg@rjl.se

Annika O'Connor
Project coordinator
annika.o.connor@rjl.se

Anna Lindman
Study Visit coordinator
anna.lindman@rjl.se

Anna Lindman
Web and information coordinator

Uppdaterad: 2017-03-03
Anna Lindman, Qulturum, Verksamhetsnära funktion